Notice Regarding Fictitious Job Offers:
DIBS is aware of fictitious job offers being circulated online. Many of these schemes consist of an alleged offer of employment or contract with DIBS in return for the payment of fees or providing personal or banking information. DIBS does not currently hire outside of the United States. We do not charge a fee at any stage of the recruitment process (application, interview, meeting, traveling, processing, training or any other fees), and we do not request any banking information. These fraudulent communications may appear legitimate: they may feature our logo, use our employees' images or email addresses appearing to be from our employees, appear to originate from an official-looking email address or web site, etc. We do not hire outside of our official LinkedIn page, and we only hire after a competitive process which involves face-to-face interviews with members of our team.
Where are you based and where do you make your products?
We’re proudly headquartered in Austin, Texas. Our products are all currently made in the USA, but we aren’t limiting ourselves as we search the world for the best ingredients and technologies.
What sets DIBS apart from other beauty brands?
DIBS was formulated to be both exceptional and accessible, no matter your level of makeup knowledge or how much you use. Our products are multi-use, blendable and buildable. We carefully develop colors and formulas that can work with each other across the range of skin tones and types. We have also assembled a world-class team that has developed hundreds of awarded products, and consult a range of both experts and people outside the industry on inclusivity, performance, ethical sourcing and sustainability. We own our formulas and the proprietary tools needed to achieve particular features in our products. Everything DIBS is vegan, cruelty free, clean, allergy-tested and dermatologist-tested.
Are DIBS products clean?
We are proud to make products that are non-toxic, allergy-tested and full of ingredients that are good for your skin. Our products are formulated without over 1400 controversial ingredients, from ones you may have heard of (phlalates, parabens, sulfates, formaldehyde, talc) to others where we feel there’s enough of a question mark.
Do your products contain fragrance?
Some of our products contain vanillin, the key compound that gives vanilla its incredible aroma and taste. We do not scent our products with synthetic fragrances or unnecessary oils.
How do I know what colors are right for me?
Colors are notoriously difficult to convey through a monitor or phone screen. We encourage you to not only check out the various models showing the different shades on our website, but also our social media, where we frequently post shade references and our colors on real life people. Don’t hesitate to reach out to us via Instagram DM or email if you have any questions, though!
What is AfterPay?
We are excited to offer AfterPay as an additional payment method at checkout! AfterPay is a service that gives you the ability to make purchases on our site and pay for your order in four interest-free payments, due every two weeks.
In order to use AfterPay, you must agree to their Purchase Payment Agreement and Terms of Service.
What’s your return policy?
If you aren’t happy with your order, please contact firstname.lastname@example.org. Due to safety and hygiene concerns, we only offer refunds if product packaging is unopened and undamaged, and the product is unused (less shipping and restocking fees). Please use our return portal here to send to the address indicated on your packing slip within 30 days of purchase.
My package says delivered, but I didn't receive it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it's great to check with your neighbors and/or post office for more information in the meantime!
If you do not receive your order in a couple of days, please email our Customer Care team at email@example.com , within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)
Where do you retail?
DIBS products are currently sold only through our website at www.dibsbeauty.com. We have not authorized any other sellers, including Amazon, and cannot guarantee authenticity, safety or quality for any products you purchase outside of our website.
How much is shipping in the U.S.?
We are proud to offer free shipping over $50! Otherwise, orders shipping in the U.S. cost $6.95 (additional fees may apply for Alaska, Hawaii and U.S. territories).
When will my orders ship?
We aim to process orders within 48 hours. During certain high volume periods, orders may take longer to process. Please note that UPS and USPS have been experiencing significant delays across the U.S.
Do you ship internationally?
We are working hard on expanding our shipping range, including to Canada. We currently ship only within the U.S., but stay tuned as we take the next steps to bring DIBS to people everywhere!
Is your mica ethically sourced?
We preference mica that is synthetic or if natural, sourced from the United States. We are constantly evaluating the sourcing of all our ingredients to ensure they meet our ethical standards, and our manufacturers and suppliers are asked to certify that they ethically source all ingredients.