Brush hairs falling out
"Had it for about 2-3 months and minimal uses during that time and then the brush hairs started falling out and they are left all over my face as I use it. See attached picture. What upset me the most was the customer service response that they are strict on their 30 day return policy even though they "have seen in happen on rare occurrence". That tells me that this is a company that does not stand behind the quality of their products or is proud of the product they make. They offered me a 15% off purchase coupon. Very disappointed, because I liked their other products but I'm hesitating to purchase anything from this company again because of their terrible customer service and quality of products."


